Shipping policy

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in Asia by EMS and in the USA by USPS.

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

LOST/MISSING PACKAGES

Nova Vault is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error, we will fully take responsibility for the original order that was made for you at no charge.

SHIPPING TIME

Location	Estimated Shipping Time
Worldwide	10-15 Business days

Shipping Delays & Estimated Delivery Times
Shipping times are estimated and may vary depending on the destination, customs processing, carrier delays, weather conditions, or other circumstances outside of our control. While most orders arrive within the estimated timeframe, occasional delays may occur. We appreciate your patience and understanding if your order takes slightly longer than expected.